Shipping policy

At Le Gioie Group, we aim to provide a seamless shopping experience for our customers. As a dropshipping retailer, we partner directly with renowned jewelry brands to bring you exclusive, high-quality pieces. Below you will find the details of our shipping policy:

1. Order Processing

Once your order is placed, we will process it and place the request directly with the brand that manufactures the piece. Please note that processing times vary depending on the brand and the item’s availability. Processing typically takes 1-3 business days.

2. Shipping Times

Because the pieces are shipped directly from the brand’s warehouse, shipping times may vary based on the brand’s location and your delivery address. Estimated delivery times are as follows:

• Domestic Shipping (Within USA): 5-10 business days

• International Shipping: 15-20 business days

Please note that certain items may take longer if they are custom-made or sourced from international locations. Specific delivery time estimates will be provided at checkout.

3. Shipping Carriers

The brands we partner with use reputable carriers such as FedEx, DHL, UPS, or local postal services. Once your order is shipped, you will receive a tracking number via email so you can monitor its progress.

4. Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location and the brand’s shipping policies. International customers are responsible for any customs duties, taxes, or fees that may apply upon the item’s arrival in their country.

5. Customs and Duties

For international orders, customs duties and import taxes are the responsibility of the customer. These fees are determined by your country’s customs office and must be paid upon receipt of your order.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to be updated.

7. Shipping Delays

In rare instances, shipping delays may occur due to factors beyond our control, such as customs processing times, weather conditions, or carrier delays. We will do our best to keep you informed if any delays arise.

8. Damaged or Lost Items

If your item arrives damaged or is lost in transit, please contact us immediately at [support@lgfinejewelry.com] with your order number and photos of the damage (if applicable). We will work with the brand and shipping carrier to resolve the issue as quickly as possible.